Privacy Policy

Welcome to phonerepairspares.com (“we”, “us”, or “our”). We are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines the types of personal information we collect, how we use it, and the measures we take to protect it.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: such as your name, email address, telephone number, and physical address.
  • Technical Information: such as your IP address, browser type and version, time zone setting, and browser plug-in types and versions.
  • Usage Data: information about how you use our website and services.

2. How We Use Your Information

We use your information for the following purposes:

  • To provide, maintain, and improve our services.
  • To communicate with you about updates, security alerts, and support messages.
  • To respond to your inquiries and provide customer service.
  • To comply with legal obligations and legal process.

3. Sharing and Disclosure of Information

We do not share your personal information with third parties except as described in this Privacy Policy:

  • With your consent.
  • For legal reasons or to protect our rights and safety.

4. Your Rights and Choices

You have the right to access, correct, or delete your personal information. You also have the right to object to or restrict certain processing activities and, in some circumstances, to request a copy of your personal information.

5. Contact Us

If you have any questions or concerns about this Privacy Policy or wish to exercise your privacy rights, please contact us at [Your Contact Information].

Warranty Policy

  1. Lifetime Warranty: PRSPARES honors a lifetime warranty for all parts deemed to be of inferior quality.
  2. Replacement Policy: Any parts returned within the warranty period due to issues covered under our warranty will be replaced with new parts.

Return Conditions

  1. Warranty Stamp Requirement: All items sold by PRSPARES come with a warranty stamp. Returns without this stamp will not be accepted. Please ensure that you are returning PRSPARES items and not those from other vendors.
  2. Original Packaging: Returns must include all original packaging, including the protective film on LCDs and digitizers, along with the warranty seal. Absence of these items will void the warranty.
  3. Third-Party Returns: Items returned by third parties, rather than the original purchaser, will void the warranty.
  4. Exclusions: Issues listed in Appendix I will not be covered by the warranty.
  5. RMA Process: PRSPARES commits to addressing each RMA (Return Merchandise Authorization) case within 30 days of receipt. We will conduct tests to identify the issue and provide a test report along with proposed remedial actions. If there is no response to the proposal from the customer within a reasonable period, we will consider the matter resolved according to our proposed solution.
  6. RMA Documentation: Items sent back to us without the necessary RMA documentation will be returned to the customer at their own expense.
  7. Shipping Costs: Customers are responsible for the shipping costs of returning defective parts. PRSPARES will cover the shipping costs of sending replacement parts to the customer.
  8. Coverage: The warranty only covers defective parts. Items that are unwanted, unused, or have been damaged are not covered under this warranty.
  9. RMA Number: All returned items must be accompanied by an RMA Number. Please contact PRSPARES to obtain this number before sending any items back.

Disclaimer

PRSPARES is not liable for any consequential or incidental damages resulting from the sale, use, or transportation of any merchandise purchased from us. Our liability is limited solely to the commercial value of the merchandise. PRSPARES does not cover loss or damage occurring during the return transit of any products.

*Note: These policies are subject to change at any time without prior notice.